![]() ![]() You need a second computer to perform this step. If the fault is with a device such as an external hard drive, try connecting and properly ejecting it on a second computer. Properly Eject Your Device on a Separate Computer If your USB port is faulty, you may be able to fix it. For instance, some USB devices may require a powered port – so make sure this isn’t the case. ![]() You should also try to connect it via a different port to check if it’s the port at fault. Sometimes a cable can become damaged and prevent Windows from recognizing or interacting with devices. If the device doesn’t work, you may have a hardware fault on your hands.Īlso, check whether a different cable fixes the issue (if applicable to your device). This means that it’s most likely a software problem. ![]() If the device works, you know that it’s a problem with the original computer, and you can rule out any hardware fault. Try to connect your device to a second computer if you can. Several users report that turning off your computer fixed this problem rather than restarting. Wait a few moments, then turn your computer back on.If an HP employee contacts you on here, they will only ever ask for this information to be sent to an hp.com email address and never in private messages. They are not and never will be needed on Reddit. ![]() This includes the serial numbers of your units.Do not post personal or identifying information.The moderation team cannot police these activities and they present a big target for scammers.No buying, selling, begging, giveaways or crowd-funding.If you wish to promote your own content, you should be an active member of this community and your promotional posts should constitute a minority of what you post here.Memes, gifs, unrelated images and similar posts will be removed.Several HP employees are kind enough to post here and help people out, please do not direct your ire at the product or company at them as they are not personally responsible for every decision.If you are not completely sure that you can express your opinion without it sounding like an attack, you’re best off not doing it at all. If you can’t express your opinion of someone else’s actions without being mean, childish, insulting or spiteful, keep it to yourself.Be kind to others, even if you disagree with them.This subreddit is not affiliated with HP Inc. Whether you want to discuss the hardware, experiences or games, all posts are welcome here. ![]()
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